Shipping policy
SHIPPING COSTS
We ship directly from our warehouse in Mildura, Australia to various destinations. Your order will be carefully packed by our dedicated ALAZ BEAUTY team.
- AUSTRALIA
-
Express Shipping (1-3 Business Days)
Flat rate of $15 for all orders with a delivery destination within Australia. Please allow extra time for addresses outside of the Australia Post Express Delivery Network. Track orders with express shipping will be shipped via Australia Post. If your order is delayed, lost or damaged please contact Australia Post directly.
Standard Shipping (3-6 Business Days)
Free on all orders of $50 or more, and a flat rate of $10 for all other orders to delivery destinations within Australia. Orders with Standard Shipping will be shipped via AUSPOST. If your order is delayed, lost or damaged please contact AUSPOST directly.
PROCESSING & DISPATCH
Orders will be processed Monday-Friday, with dispatch within 48 hours (excl. public holidays). Once your order has been shipped, you’ll receive a confirmation email with tracking information. If you have not received your confirmation email, please check your junk mail and contact us via info@alazbeauty.com.au .
SHIPPING DELAYS
We’ll do everything we can to ensure you receive your order within the timeframe advised. However, from time to time there may be some delays that are outside of our control. If you haven’t received your order within the expected timeframe, please check your tracking details and/or contact the courier directly.
LOST PACKAGES
All orders are the responsibility of the customer once they’ve left our warehouse in Mildura, Australia. Should you suspect your package has been lost in transit, please contact us via info@alazbeauty.com.au, and we’ll use our best endeavours to help you track your package.
In the rare event your order is lost, please make a claim directly with the carrier.
CHANGE OF ADDRESS
Should you wish to change your shipping address, please contact us directly via info@alazbeauty.com.au prior to receiving your shipping confirmation email. Unfortunately, we cannot change addresses once your package has been shipped.
INCORRECT ADDRESSES
Please take care to ensure you enter your address correctly at checkout. Where you have entered an incorrect or incomplete address, any additional fees involved in redirecting or resending your order will be your responsibility.
PICKUPS
We don’t allow click and collect, or physical pickups of our products at this point in time.
INTERNATIONAL SHIPPING POLICY
Express Shipping (4-7 Business Days)
Shipping rates for the destinations listed above will be calculated at checkout. Please note there may be duty and taxes payable upon entry and DHL may charge a processing fee for clearance. Your order will be shipped direct to your door via DHL Express, with an email and sms notification including full tracking details.
We cannot ship to PO boxes in these destinations. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
CUSTOMS, DUTIES & TAXES
Where you are located outside of Australia, you will become the importer of your order for customs purposes and will be responsible for any import restrictions, additional duties or taxes applying. These importation duties and taxes are not the responsibility of ALAZ BEAUTY PTY LTD, and are implemented by the relevant authorities in your country of residence. We have no control over the amounts charged. Please make enquiries with your local customs authority to confirm any importation duty, tax rates and thresholds.
For orders being shipped to New Zealand, the UK, or EU, GST/VAT will be applied at checkout for orders under the relevant thresholds. The inclusion of these taxes will be clearly indicated on your order confirmation.
DHL Express International will contact you prior to your order being released, to advise you of the relevant duties and taxes applying to your order and the process for making payment.
Where your order has not been claimed or is refused, DHL will use its best endeavours to attempt redelivery. Should redelivery be unsuccessful, your parcel may be abandoned or destroyed by the authorities in the destination country. We can’t accept responsibility for orders that are not claimed or refused.